EarthLink’s Operation Express Lane: Expanded Customer Service for Retailers During Holiday Season

EarthLink’s Operation Express Lane: Expanded Customer Service for Retailers During Holiday Season

More than 154 million shoppers kicked off the holiday shopping season, an increase of 151 million from 2015 according to NRF. We recognize that critical selling days including Black Friday, Cyber Monday, the weekend prior to Christmas Day and New Year’s Day are some of the most important shopping days during the year. That’s why for the 10th year in a row, as part of our Operation Express Lane program, EarthLink pledges to continue to deliver exceptional network support during the busiest hours of the holiday season to ensure all retail customer experiences (CX) run smoothly. This means providing guaranteed network performance, 24/7 managed network and internet services support, and expedited issue resolution.

We are already allocating additional staff and resources to support our retail customers’ business network and point of sale (POS) needs, both online and offline. EarthLink’s network maintenance around the holiday season is reduced to avoid service interruptions.

EarthLink’s holiday support includes:

  • 24/7 staffing by EarthLink repair specialists
  • Full staffing during high volume traffic days

Our customers can also expect the same special customer support and uninterrupted network service during other key shopping cycles including the back-to-school rush each fall.

Follow our updates on social media with the hashtag #OperationExpressLane. If you should have any questions, please contact EarthLink Customer Care at 1-855-EL-CARE-1.

– Elizabeth Orth

Elizabeth Orth Elizabeth Orth (1 Posts)

Elizabeth Orth is SVP, Chief Customer Officer at EarthLink, with responsibility for making sure the organization delivers a great customer experience. Prior to taking on that position, she served in a variety of leadership and management roles supporting the company’s business care, repair and help desk organizations since July 2013. She also held a variety of operational roles since the 2000 merger of EarthLink and MindSpring. She joined the latter organization in 1997. She invites anyone who might need to reach her to do so at ChiefCustomerOfficer@elnk.com.


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